Casina Privacy Policy

At Casina, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at our online casino. This Privacy Policy explains how Casina Casino collects, uses, stores, and safeguards your information when you visit casina.com, register an account, or use any of our gaming and betting services. By using our platform, you agree to the practices described below. If you do not agree with any part of this policy, we ask that you refrain from using our services.

Who We Are

Casina is operated by 130 Group N.V., a company registered and licensed under the authority of the Curaçao Gaming Control Board, license number OGL/2024/129/0131. Our sister brands, MyLuck and Kyngs, are operated under the same corporate group, though each platform maintains its own account system and privacy practices. We at Casina Casino serve players across Europe, Canada, Australia, New Zealand, and Latin America, offering our services in multiple languages including English, German, French, Italian, Portuguese, Spanish, Greek, Arabic, Polish, Hungarian, Finnish, Norwegian, and Czech.

Information We Collect

When you interact with Casina Casino, we may collect several categories of personal information to provide you with a secure and personalized gaming experience.

Information You Provide to Us

• We collect your registration details, including your full name, date of birth, email address, phone number, and residential address
• We gather identity verification documents such as government-issued ID, proof of address, and payment verification when required by our KYC procedures
• We store your payment and transaction details when you deposit or withdraw funds using methods such as Visa, Mastercard, Skrill, Neteller, MiFinity, or cryptocurrencies including Bitcoin, Ethereum, and Tether
• We record communications you have with our customer support team via LiveChat, email, or Telegram

Information We Collect Automatically

• We track your gaming activity, including bets placed, games played, and session duration, to improve our services and ensure fair play
• Our systems log your IP address, device type, browser information, and operating system for security and fraud prevention purposes
• We use cookies and similar tracking technologies to remember your preferences and enhance your browsing experience on Casina Casino
• We monitor your location data to verify eligibility and comply with regional restrictions

How We Use Your Data

Our Casina platform processes your personal data for several legitimate purposes. We use your information to create and manage your account, verify your identity, and process deposits and withdrawals securely. Here at Casina Casino, we also use your data to deliver our welcome bonuses, cashback offers, and VIP rewards, tailoring promotions such as our Casino Welcome Package or Matadora's Wheel spins based on your activity.

We analyze your gaming behavior to detect signs of problem gambling and to support our responsible gaming commitments. Additionally, we use your contact details to send you important account notifications, security alerts, and, where you have opted in, marketing communications about new games, tournaments, and promotions available at Casina.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations under our Curaçao license, and, where applicable, your explicit consent. You may withdraw consent for marketing communications at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our Casina Casino operations require us to share certain information with trusted partners to deliver our services effectively.

• We share data with payment processors and banks to facilitate deposits and withdrawals through methods like bank transfer, Jeton, and various cryptocurrencies
• We work with identity verification providers to confirm your age and identity in accordance with anti-money laundering regulations
• Our game providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO, and Microgaming, receive limited data necessary to operate their games on our platform
• We may disclose information to regulatory authorities, law enforcement, or legal advisors when required by law
• We share data within our corporate group, including with affiliated sister sites, for fraud prevention and compliance purposes

Cookies and Tracking Technologies

At Casina Casino, we use cookies to remember your login details, language preferences, and currency settings, making your experience with Casina Casino smoother and more efficient. We also use analytics cookies to understand how visitors interact with our website, helping us improve navigation and game offerings. You can manage or disable cookies through your browser settings, though doing so may limit certain functionalities of our site.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting obligations. Typically, we keep account and transaction records for a minimum period required under our Curaçao Gaming Control Board license, even after you close your account, to comply with anti-fraud and audit requirements.

Data Security

We are committed to protecting your data through robust technical and organizational measures. Our Casina infrastructure employs encryption protocols, secure servers, and restricted access controls to prevent unauthorized access, alteration, or disclosure of your personal information. While we strive to maintain the highest security standards, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data when using Casina Casino services.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You may request a copy of your data in a portable format
• You can withdraw your consent to marketing communications at any time

To exercise any of these rights, you may contact us at [email protected], and our team will respond to your request within a reasonable timeframe as required by applicable data protection law.

International Data Transfers

As we serve players across multiple regions, including Europe, Canada, Australia, New Zealand, and Latin America, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that such transfers comply with applicable data protection standards and that your information remains protected wherever it is processed.

Restricted Jurisdictions

Please note that players from Brazil, Chile, Japan, Peru, and Thailand are subject to a win cap of 10x the bonus amount due to regional regulatory requirements. We process and store data related to these restrictions to ensure compliance with local laws governing online gambling.

Children's Privacy

Casina Casino is strictly intended for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data at Casina, please reach out to our support team through LiveChat, available 24/7, via email at [email protected], or through Telegram. We are here to assist you with any privacy-related inquiries.